Apologies: Accepted or Unaccepted?

I am currently reading “Why Won’t You Apologize?” by Dr. Harriet Lerner. Like Crucial Conversations, Why Won't You Apologize? is revamping my communication style. Topics Lerner addresses include the do’s and don’ts of apologizing, how to properly apologize, and when to apologize. Lerner also explains that it is okay to accept apologies, but that does … Continue reading Apologies: Accepted or Unaccepted?

Are You Prepared for Crucial Conversations?

Crucial Conversations: Tools for Talking When Stakes are High (2nd edition) by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler is a book that is transforming the way I communicate with others. I have never been so inspired by a book before. This book has given me a reality check on how poorly we communicate - especially when … Continue reading Are You Prepared for Crucial Conversations?